Frequently Asked Questions

Have questions? We’ve got answers. Explore our FAQs to learn more about how Virtus Assist works, our services, pricing, and how we ensure your satisfaction every step of the way.

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General Questions
Working with Your Assistant
Pricing & Billing
Security & Compliance
Support & Troubleshooting
What services do your Virtual Assistants provide?+
Our VAs handle a wide range of tasks, such as email and calendar management, appointment scheduling, data entry, CRM updates, social media management, lead generation, customer support, market research, and much more. If you have a specific task, just ask!
How quickly can I get started?+
After your discovery call, we match you with a suitable assistant within 48 hours. You’ll be able to start delegating almost immediately.
How do you match me with the right assistant?+
We consider your business needs, tools, time zone, and preferences to handpick the VA best suited for your workflow.
What if the assistant assigned is not the right fit?+
No worries! You can request a rematch anytime. We’ll quickly find another assistant that better matches your needs.
How do I communicate with my assistant?+
We support multiple communication channels including Email, Slack, Zoom, and SMS—all secured and compliant with industry standards.
Can I increase or decrease my assistant’s hours?+
Yes. Our plans are flexible and scalable, allowing you to upgrade or downgrade your support as your business evolves.
Are there long-term contracts?+
No. We offer month-to-month plans with no long-term commitments.
How does billing work?+
Billing is processed monthly based on your selected plan. Payments are secure and can be made via credit card or bank transfer.
What if I need a customized plan?+
We offer custom plans tailored to your unique requirements. Contact us to discuss your needs.
Is my data secure?+
Absolutely. We prioritize your privacy and security, handling all information confidentially.
How do you handle sensitive information?+
We have strict policies and secure systems in place to protect sensitive data. All our VAs sign confidentiality agreements.
What if I have issues with my assistant or service?+
Our support team is here to help. Reach out anytime via email or your preferred contact method, and we’ll resolve issues promptly.
How do you ensure quality?+
We continuously monitor assistant performance and provide ongoing training to maintain high standards.

Still have questions?

Contact us at [email protected] or book a free discovery call to speak with our team directly.

Ready to Get Started?

Stop juggling tasks. Start growing your business.

Running a business is hard work. But managing endless tasks shouldn’t be. Virtus Assist is your secret weapon for productivity — a team of skilled Virtual Assistants (VAs) ready to handle.

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